Learning & Development Support Worker

• Work alongside Members in the café to teach and model practical skills, including:
  • Food preparation and cooking
  • Serving customers and managing orders
  • Handling money and using card machines
  • Laundry of uniform and café items
• Understand personalised learning targets for Members and report their progress to managers.
• Support engaging development sessions focused on independence, confidence, and work readiness.
• Encourage problem-solving and decision-making to build Members’ confidence and ownership of tasks.
• Support Members to develop positive workplace behaviours such as teamwork, communication, and responsibility.
• Provide constructive feedback in a supportive way, celebrating successes along the way.
• Support staff communications home to parents/ carers and feed into annual reviews.
• Open and close the premises at both the Bestwood Training Hub and Pulp & Prints Café, ensuring each site is safe, secure, and ready to welcome Members, staff, and volunteers.
• Ensure operations run smoothly while prioritising Member development.

Systems & Processes

• SharePoint & Digital Tools:
  • Utilise the charity’s SharePoint system for accessing Member targets.
  • Utilise the charity’s SharePoint system for capturing individual Member development.
  • Utilise the charity’s SharePoint system for communicating successes with parents/ carers.
• Follow health & safety, food hygiene, allergen protocols, and safeguarding processes at all times.
• Use internal email systems to monitor learning outcomes and café operation

Member-First Ethos

• Champion a person-centred approach, ensuring that all decisions prioritise the wellbeing and development of Members.
• Champion the values of inclusion, respect, and empowerment at all times.
• Inspire Members to aim high, while respecting their individual pace and choices.

Positive & Inclusive Culture

• Foster a supportive and inclusive environment where staff, volunteers, and Members feel valued and empowered.
• Lead by example, promoting equality, diversity & inclusion, open communication, teamwork, and respect.
• Be a role model for Members, colleagues, and volunteers by demonstrating professionalism and positivity.
• Create a safe, welcoming, and supportive environment where Members feel valued

Collaboration & Governance:

• Support line managers across departments to ensure a Member-first ethos.
• Foster a sense of teamwork and shared purpose, celebrating collective achievements.

Essential

• Passion for supporting adults with learning disabilities to reach their potential.
• Experience of training, coaching, or teaching in a supportive environment.
• Excellent communication skills with the ability to adapt to different needs.
• Patience, empathy, and a genuine belief in the abilities of others.
• Ability to plan, deliver, and record learning outcomes.
• Practical skills in areas such as customer service, catering, or retail.
• Reliable, organised, and proactive approach to work.

Desirable:

• Experience of working in a café, hospitality, or retail environment.
• Knowledge of safeguarding and best practices when working with vulnerable adults.
• Experience in developing employability or independence skills.
• Relevant qualifications in teaching, training, or support work.